- Mon - Fri: 9:00 - 19:00/ Closed on Weekends
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The Ilagan City Hotel and Convention Center (“the Hotel,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.
This Data Privacy Policy applies to all personal information collected through our website, online booking system, and other digital platforms related to reservations, inquiries, and hotel services.
When you make a booking, reservation, or inquiry through our website, we may collect the following information:
Full Name
Contact Information (email address, phone number)
Address and billing details
Identification details (for check-in verification)
Payment information (credit card, e-wallet, or other accepted methods)
Special requests or preferences related to your stay or event booking
We only collect personal data necessary to process reservations, provide services, and improve customer experience.
Your information is collected and processed for the following purposes:
To confirm and manage hotel room and event reservations
To process payments and issue receipts
To verify guest identity during check-in
To communicate booking confirmations, updates, and service-related information
To comply with legal obligations and regulatory requirements
To enhance customer service, improve our website, and personalize guest experience
We do not sell or trade your personal information.
Your data may be shared only with authorized hotel staff and trusted service providers (such as payment processors) strictly for booking and service-related purposes.
We may disclose information if required by law, regulation, or court order.
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access controls for authorized personnel only.
In accordance with the Data Privacy Act of 2012 (RA 10173), you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or outdated information
Withdraw consent to data processing (subject to legal or contractual obligations)
Request deletion of your personal information when no longer necessary for service or legal compliance
Requests may be sent to our Data Protection Officer (see contact details below).
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You may disable cookies in your browser settings, but some features of the site may not function properly.
The Hotel may update this Data Privacy Policy from time to time. Updates will be posted on this page with the date of revision.
For privacy concerns, requests, or inquiries, please contact:
Data Protection Officer
Ilagan City Hotel and Convention Center
Email: privacy.cityofilagan.gov.ph
Phone: 0900 000 0000
